In relation to the concept, we can stay with the Lincoln Murphy definition (a reference in Customer Success since the term and the activity began to take shape in the market): "customer success is when your customers achieve Jewelry Retouching Service the desired result through their interactions with your company" This term was initially applied to SaaS companies to Jewelry Retouching Service designate a professional who would not only help the client to use the software in the correct way, but would also help him to achieve good results with that solution, that is, to be successful when using the product. acquired. Customer Success is based on the success of the customer (as the name implies) and this goes far beyond a customer who pays daily or knows how to use a tool. In other words, customer success becomes the responsibility Jewelry Retouching Service of everyone within a company , from the very moment the interaction begins, regardless of the level, customer success is the main challenge. This change in the concept of post-sale has transformed the market and since then companies have reinvented the way they treat customers, after they are already part of the portfolio.

That is why companies invest, increasingly, not only in providing a good service or having a product, but also in guaranteeing a quality experience , through a good relationship with customers. Much is said about happiness and customer satisfaction, but Clipping Path Service have you thought about what customers really want? They do not want to be happy or feel fulfilled by being customers, they want to achieve the objectives they have when purchasing your product or service. This is where the figure of Customer Success comes in - or Customer Success. This novelty entered the market recently to revolutionize the way companies see their relationship with customers , focusing not only on what they want, but also on what matters most: the customer. If you are interested in knowing a little more about this profession that is here to stay, take a look at our article and understand why Customer Success is an excellent bet for your career! Ah, if you are a professional looking to learn more about Customer Success and you are considering whether it is worth investing in that area, here you will find the answers.